Managed Service Providers
Stop giving away the work you never billed for.
Most service providers can tell you how many endpoints they monitor. Far fewer can tell you how many of those endpoints appear on an invoice. AegisOne reconciles the managed estate against contracted entitlement so the gap becomes visible — and recoverable.
The problem
What we hear from teams in this sector
None of this is exotic. It is the ordinary consequence of an estate that grew faster than the systems keeping track of it.
Silent scope creep
Devices get added at the client’s request and never make it into the agreement. The cost is invisible until margin erodes.
Technician time lost to reporting
Quarterly business reviews are assembled by hand from four systems, days before the meeting.
Renewals defended on instinct
Without evidence of delivered value, price pressure at renewal has nothing to push back against.
Fragmented tooling
Monitoring in one product, tickets in another, contracts in a spreadsheet — with no reconciliation between them.
Leakage is lumpy, not evenly spread
Illustrative example, not research or customer data. The point is the shape: unbilled devices cluster in a handful of accounts rather than spreading evenly, which is why an estate-wide average hides the problem and a per-client reconciliation surfaces it.
What applies
8 AegisOne capabilities relevant to MSPs
Every capability below is running in production and available in the demo environment. This list is generated from the product registry, so it can never include something we have not built.
Revenue Leakage Detection
Find the endpoints, licences and services you are managing but not billing for.
Contract & Licence Management
Track contracts, licence entitlements and consumable inventory per client.
Customer Risk & Success
Score client health and surface the accounts most likely to churn.
Client & Site Structure
Organise endpoints by client, site and department — built for multi-customer operations.
Integrated Service Desk
Tickets, comments and problem management in the same console as the endpoints.
Executive Reporting & Export
Board-ready reporting exported to PDF, Excel and PowerPoint.
AI-Assisted Operations
Generated root-cause analysis, ticket summaries, and executive narrative from your own data.
Client Portal
A scoped view your customers can log into themselves.
What this looks like in the console
An illustration of the part of the console this sector spends the most time in. The layout is the product; the values are invented for the example.
Endpoints managed
1,284
Under agent management
Endpoints contracted
1,275
Per active agreements
Unbilled
9
Managed, not contracted
Findings by client
| Client | Contracted | Managed | Gap |
|---|---|---|---|
| Northwind Logistics | 42 | 46 | +4 |
| Pearl Medical Group | 38 | 38 | — |
| Sierra Manufacturing | 29 | 33 | +4 |
| Vertex Financial | 51 | 52 | +1 |
| Harborline Retail | 24 | 24 | — |
Only shipped capabilities appear on this page. If you were expecting something that is missing, it is likely on the public roadmap rather than absent from our thinking.
Example workflow
How the platform is typically operated here
A four-step rhythm rather than a project. Each step produces the input the next one needs, which is what keeps the reporting current instead of assembled the week before it is due.
- 01
Reconcile
AegisOne compares every managed endpoint against the client’s contracted entitlement and produces a findings register.
- 02
Quantify
Unbilled devices, over-consumed licences and out-of-scope services are totalled per client.
- 03
Evidence
Delivered work — tickets resolved, patches applied, incidents handled — is compiled for the account.
- 04
Present
A quarterly business review is generated for the client, exportable to PowerPoint for the meeting itself.
Security considerations
Controls that matter in this environment
A platform with administrative reach into every endpoint is itself part of your attack surface. These are the controls AegisOne applies to its own operation.
- Client records are structurally separated, with operator access scoped by role
- Shared client credentials held in an audited vault rather than a password sheet
- Every privileged operator action written to an append-only audit log
Recommended reports
What to put in front of stakeholders
These are the reports teams in this sector generate most often. Each exports to PDF, Excel or PowerPoint from the report catalogue.
Revenue leakage by client
Contract reconciliation findings
Quarterly business review
Client risk and renewal exposure
Compliance considerations
Frameworks that usually apply here
Read the claim level on each one carefully. It describes precisely what AegisOne does and does not assert — the difference between our controls being designed against a standard and our platform helping you evidence your own obligations under it.
ISO/IEC 27001
CompliantAegisOne is ISO/IEC 27001 compliant. Our information security management controls are implemented in line with the standard, covering access control, asset management, operations security, audit logging and vulnerability management.
SOC 2
Designed to supportAegisOne helps organisations implement and evidence controls that support their SOC 2 objectives.
CIS Controls
Designed to supportAegisOne supports implementation of foundational CIS Controls, particularly inventory, vulnerability management and controlled administrative access.
AegisOne supports your compliance programme; it does not make your organisation compliant, and no statement on this site should be read as a certification we hold on your behalf. Full claim definitions are published on the compliance page.
See this against your own estate
Start a demo pre-loaded with a realistic managed estate, or have someone walk through the msps workflow against your actual environment.