Service Operations
Customer Risk & Success
Score client health and surface the accounts most likely to churn.
Status: Available · Specified in FRD §17.1
What it is
Available today
AegisOne scores each client on operational and commercial signals, producing a risk view that lets account managers intervene before a renewal is lost.
This sits within service operations — run the commercial side of managed services, not just the technical side. It is part of the same platform as every other capability listed on this site, which means the data it produces is available to reporting, compliance evidence and the audit trail without an export step in between.
What you get
- Per-client risk scoring
- Customer success dashboard
- Opportunity register
- Renewal justification generation
- Capability group
- Service Operations
- Status
- Available
- Specification reference
- FRD §17.1
The specification reference points at the section of our functional requirements document that defines this capability, so that what is written here can be traced back to what was actually specified and built.
In the console
What customer risk & success looks like in use
An illustration of the interface for this capability. The layout is the product; the values in it are invented for the example, which is why the frame says so.
Quarterly business review · Northwind Logistics
- Tickets resolved
- 184
- Mean resolution
- 4h 12m
- Patches applied
- 2,140
- Incidents prevented
- 11
Ticket volume, last 8 weeks
Export
- Executive PDF
- PowerPoint deck
- Excel workbook
- CSV extract
Built for the meeting, not just the screen.
Service Operations
Related capabilities
Other things AegisOne ships in this area. Run the commercial side of managed services, not just the technical side.
Revenue Leakage Detection
Find the endpoints, licences and services you are managing but not billing for.
Read moreContract & Licence Management
Track contracts, licence entitlements and consumable inventory per client.
Read moreClient Portal
A scoped view your customers can log into themselves.
Read moreSee customer risk & success against a real estate
The 14-day demo environment comes pre-loaded with a realistic fictional managed estate, so you can exercise this capability with data in it rather than an empty console. No credit card required.