Resource centre
Material worth reading even if you never buy anything from us
8 papers, briefs and guides on the operational problems this category is supposed to solve. Every argument here is made from mechanism and arithmetic you can check against your own numbers — there is no survey data, no industry benchmark and no research we did not conduct.
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A few of the longer papers ask for your details before opening. Everything else is available immediately, in full, on the page.
8 resources shown
- WhitepaperRegistration
Contract Reconciliation for Managed Service Providers
Why the gap between what you manage and what you invoice opens quietly, how to measure it without guessing, and how to close it without damaging client relationships.
Read11 min read - Datasheet
AegisOne Platform Datasheet
What the platform does today, what it does not do, and the technical facts you need to evaluate it — including the gaps.
Read6 min read - Security brief
Endpoint Agent Security Brief
The security properties of an agent that can reach a shell on every machine you own — and the questions you should ask any vendor in this category.
Read8 min read - Compliance brief
Patch Governance: Evidencing a Programme, Not a Deployment
Auditors do not ask whether you patch. They ask you to demonstrate it — which is a records problem, and a different one from the technical work.
Read9 min read - Architecture guide
Endpoint Platform Architecture: An Evaluator’s Guide
How agent-based endpoint platforms are actually put together, which architectural choices have consequences you will live with, and how to interrogate them.
Read10 min read - Implementation guideRegistration
Migrating to a New Endpoint Platform Without Losing a Quarter
A sequenced approach to replacing an endpoint management platform, including the decisions that are cheap now and expensive later.
Read10 min read - Checklist
Endpoint Platform Evaluation Checklist
The questions worth asking every vendor in this category — written so the answers are hard to give evasively.
Read5 min read - WhitepaperRegistration
Where MSP Margin Actually Goes
Margin in managed services is lost in small, invisible, individually reasonable increments. A structural look at the mechanisms, and what to instrument.
Read10 min read
We do not publish statistics we have not gathered ourselves, and we have not gathered any. Where a claim would normally be supported by a figure, we have given the reasoning instead so you can test it against your own estate.