Remote Support
Remote Terminal
Open an interactive shell on any enrolled endpoint from the browser.
Status: Available · Specified in FRD §10.1
What it is
Available today
Technicians can reach a managed endpoint directly from the console over an authenticated WebSocket channel, with the session tied to the operator identity and recorded in the action log.
This sits within remote support — reach any endpoint and resolve the issue without leaving the console. It is part of the same platform as every other capability listed on this site, which means the data it produces is available to reporting, compliance evidence and the audit trail without an export step in between.
What you get
- Browser-based interactive terminal
- Ticketed WebSocket authorisation per session
- Operator identity bound to every session
- Actions written to the agent action log
- Capability group
- Remote Support
- Status
- Available
- Specification reference
- FRD §10.1
The specification reference points at the section of our functional requirements document that defines this capability, so that what is written here can be traced back to what was actually specified and built.
In the console
What remote terminal looks like in use
An illustration of the interface for this capability. The layout is the product; the values in it are invented for the example, which is why the frame says so.
Session opened · operator j.delacruz · MNL-WS-114PS C:\> Get-Volume C | Select SizeRemainingSizeRemaining : 12.4 GBPS C:\> Clear-RecycleBin -ForcePS C:\> Get-Volume C | Select SizeRemainingSizeRemaining : 48.9 GBSession recorded · written to audit logSessions are authorised per connection and bound to the operator who opened them. Nothing here runs without an authenticated ticket.
Remote Support
Related capabilities
Other things AegisOne ships in this area. Reach any endpoint and resolve the issue without leaving the console.
See remote terminal against a real estate
The 14-day demo environment comes pre-loaded with a realistic fictional managed estate, so you can exercise this capability with data in it rather than an empty console. No credit card required.